FAQ

 

 

How much will it cost?
Services and Charges (excluding GST) 2012 Price list Cleaning Teams
• Domestic Cleaning $30.00 per hour (min 2 hrs) Weekly & Fortnightly Service
• Bond Cleaning Services $35.00 to $40.00 per hour per cleaner (2hrs Min)
• Builders /Entry Cleaning Services $40.00 per hour per cleaner (2hrs Min)
• Heavy Wall Cleaning and stain removal $45.00 per hour per cleaner
• Window Cleaning including tracks and screens $55.00 per hour
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How long does a standard exit cleaning service take?
We can estimate the time required to provide our guaranteed bond cleaning service.
Standard:
One Bedroom Apartment/Unit w/one bathroom 6-8 hours
Two Bedroom Apartment/Unit w/one bathroom 8-10 hours
Three Bedroom Apartment/Unit w/ 2 Bathrooms 10-12 hrs
House:
3 Bedroom w/2 bathrooms 12-14 hours
4 Bedrooms w/2.5 bath and 2 family rooms 14-16 hours
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Do you clean windows?
YES. We clean windows tracks and screens inside and out.
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Can we assist your cleaners to save money?
The short answer is YES. Call our team to discuss.
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Will we get our bond back?
YES. We guarantee you will get your bond back.
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Do you guarantee your work?
YES. All our services are 100% guaranteed. We take pride in our work and we are dedicated to offering a first class service to our customers. If you feel that you have not been given a first class service, we want to know. Simply pick up the telephone and give us a call and we will send a team around to put right any errors at your convenience, and free of charge!
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Property maintenance price guide
Services and Charges Property Maintenance Teams ALL PRICES LISTED EX GST
• Standard Call Out fee $70.00
• Emergency/Public Holiday Call Out Fee $150.00
• Hourly rate $55.00 per person (2 man team $110.00 per Hour)
• Lawn & Garden Care $55.00 per Hour per Man
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Why should a customer hire you over another service provider?
Bond Clean Australia offers a Quality Guarantee on all Bond Cleans. Should your property not pass the final inspection given by your landlord or real estate agent, Bond Clean Australia will refund all monies paid for that service.
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What experience, skills, qualifications or training do you have to make you the right person for the job?
All of our cleaning teams are trained and qualified we pride ourselves on providing all of our clients a first class service, we are a family run business with family principles we understand your needs and tailor cleaning plans to suit your busy life and specific needs.
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Is there a particular aspect of your trade or industry that you specialise in?
We specialize in Preparing Homes FOR SALE our Pre Sale Property Presentation Service is 2nd to None we have the Experience and Skills required to Present your Home" FOR SALE" is this competitive market, call our team for an obligation free quotation simply email the team: info@bondcleanaustralia.com.au
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How do you normally charge for your service?
All Services are charged on an Hourly rate, we ONLY charge for the time we are required onsite, Services start at $35.00 per hour Min charge $77.00 inc GST Call today for an obligation FREE quotation our friendly team is ready to answer your call.
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What makes your pricing competitive?
Simply we guarantee all of our services, peace of mind, we take the stress out of moving home with our "Bond Back Guarantee" all cleaning teams use our 200 point check list to ensure the job is done to the satisfaction of the fussiest property managers.
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Are there any special offers you would like to offer to Gold Coast customers?
Domestic Cleaning Special 2 hours weekly service for $66.00 inc GST, Book for 4 weeks and we will provide the 5th service FREE available for the first 50 NEW Customers.
How can a customer save money before you start the work? Please give 3 tips
Money Saving Tips for the Domestic Cleaning Specialists
1. Spray your oven with an "oven cleaner" the day before you vacate
2. Remove built up soap residue and mould from bathroom tiles with a bleach gel like domestos Note: Aldi Bleach Gel is Fantastic!
3. Wipe heavy marks from walls with a micro fibre cloth and sugar soap
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What are the typical things that you need to know before you can provide a quote to a customer?
We can provide an Estimate over the phone for our Bond Cleaning Services What we need to Know:
1. Date Service required
2. How many bedrooms
3. How many bathrooms
4. location and building type
5. Property Managers Details(For Guarantee)
6. How many rooms are carpeted
7. Do you require an exit pest treatment
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Are you an insured business and do you guarantee your work?
Bond Clean Australia carries a 20 million dollar public liability and product liability insurance with NRMA Service Guarantee All our services are 100% guaranteed. We take pride in our work and we are dedicated to offering a first class service to our customers. If you feel that you have not been given a first class service, we want to know. Simply pick up the telephone and give us a call and we will send a team around to put right any errors at your convenience, and free of charge!
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What makes you the most reliable and trustworthy person for the job?
Easy we are a family run business our Name is our reputation we pride ourselves on giving every customer a first class service. Remember Good Old Fashioned Service where tradesmen turned up on time and the "Customer is always right" Attitude. We are a can do Business that prides its self on being Fast Friendly & Reliable.
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What questions do customers most commonly ask you and what is your answer?
Most Commonly asked Question
1. How Much Does a Bond Clean Cost?
Answer: All Services are charges on an Hourly rate and we guarantee all of our services we are happy to meet onsite and provide an obligation free quotation at a mutually suitable time, we understand busy life styles and will tailor our service to suit.
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What questions should a customer ask to hire the right service professional?
Do you guarantee your service?
What if my property manager isn't happy with the service provided will i get my money back?
Do you have a cleaning check list that will guarantee I get my Bond back?
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What do you like most about your job?
We get to help people and take the stress out of moving, we assist Mum and Dad operators start there own business with training and tools based on Family values, we focus on Family First Business Principles and Tailor schedule's to suit busy parents and life styles.
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Do you have a favourite customer story you would like to share?
We have been able to help a lot of Families on the Gold Coast and recently we have donated furniture to struggling families through "The Help Foundation" From Tenants being evicted to Families having a bed donated and warm blankets for winter.
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How did you decide to get into your line of work?
We could see the need to bring Good Old fashioned service Back to the Domestic Cleaning Industry and create a small business that could help families get back on there feet by providing training and business skills to every cleaning agent we specialize in Being family focused and have a system to suit single parents, Husband & Wife teams and families build there own cleaning business based on service and trust, reliability and Honesty,where family comes first.